Return Policy
We at Halton Linen Outlet are sure that you will enjoy our product after you have received it, however if it is not what you had hoped it would be, you may return it to us all we ask is that you follow these simple instructions. 1. Email or telephone us to let us know what it is that you would like to return. 2. Return the product to us within 14 days UNOPENED. Returned goods must be UNUSED, UNWASHED AND IN RESALABLE, LIKE-NEW CONDITION WITH ORIGINAL PACKAGING AND LABELS ATTACHED 3. Return it to us Registered Mail “prepaid” with insurance to the dollar value of the merchandise.The Insurance will cover you against a lost or misquided parcel, as we cannot be responsible for these items. 4. We will notify you when we have received the parcel and then process your return. We can be reached via email at haltonlinen@gmail.com or by telephone at 1-800-430-7894.
Privacy Policy
We at www.HaltonLinen.com are committed to insuring your privacy. We will not share any personal information that you provide, including email addresses, customer names or other information with any outside agencies or companies for any reason. Your personal information is used only in the completion of transactions which you have requested. Your credit card information is used only for the transactional purposes for which it was collected.
If you have any questions or concerns please do not hesitate to contact us.
Toll Free Phone: 1 800-430-7894
Phone: (905)847-2274
Fax: (905)847-2274
Shipping Policy
All orders will be confirmed with an estimated ship date. Once your order is shipped, a tracking number will be provided so that you can follow its progress. We will always ship your order complete; however, if we have to order items to complete your order, you will be contacted and you will have the option of waiting for the items to come in (an estimated time of delivery will be provided), cancelling the order, or shipping the items we have. Should you wish to have the items in stock shipped with the remainder shipped when delivered to us - there will be no additional shipping charges to you. If you do not wish to continue with your order, all monies will be refunded completely. SHIPPING WITHIN CANADA All orders are shipped via Canada Post, unless otherwise stated in our initial confirmation email to you. If all items are in stock, delivery should be within 7 business days, depending on your location in Canada. Shipping is calculated based on your order subtotal (before tax), as follows: $200 and up FREE Shipping $150 - $199 $20 Shipping $100 - $149 $15 Shipping Under $100 $10 Shipping The shipping totals above apply to shipping within the UPS service area. Should your address fall outside of the UPS service area you are responsible for the difference, we will calculate the difference and inform you prior to shipping your order. Please note this typically only applies to remote locations and the territories (Yukon, Northwest Territories and Nunavut). SHIPPING TO THE UNITED STATES The simplest & most economical shipping option for US delivery is via Canada Post and the US Mail Service. If all items are in stock, delivery should be within 10 business days, depending on your location. Shipping is calculated based on your order total, as follows: $300 and up FREE Shipping $200 - $299 $40 Shipping $100 - $199 $30 Shipping Under $100 $20 Shipping SHIPPING INTERNATIONALLY We are happy to ship internationally, and offer several options for delivery. Once we have received your order, you will be contacted via email with the shipping method and associated cost. RETURN SHIPPING All merchandise returned to Halton Linen must be shipped prepaid by the customer, unless there is a fault with the product. Please contact us prior to returning merchandise, so that we may advise the best method of shipping, as goods shipped by non-approved methods may incur duties and taxes upon return to Canada. CUSTOM ORDER MERCHANDISE Certain items carried within bedding collections, or unusually sized items, are deemed a special custom order and as such are sold as a final, non-returnable sale, exclusive of warranty. We will notify you of this status in our initial confirmation email to ensure that you are comfortable continuing with your order. FAULTY OR DAMAGED MERCHANDISE If your order arrives damaged or if there is a defect in an item, please notify us as soon as possible so that we can arrange for the return and replacement of your merchandise, on condition that it is deemed a valid product defect. Please note that colours displayed online may vary slightly across different computer monitors due to your display settings. Unfortunately, because of this we cannot offer returns on final sale items if the return is due only to discrepancies of colours compared to those you saw on screen. Place your order online - our site is secure! Need help? Call us at our Outlet Store 905-847-2274/or 1-800-430-7894 or email us at haltonlinen@gmail.com back to top...